Reception volunteer needed at Community Care office

There’s lots on the go at the Community Care office.

The phone rings a lot.

Currently we’re only open for appointments and that means the phone rings more than usual. There are people coming in for foot care appointments and reminder calls are regularly made to clients to ensure they don’t miss events or appointments. If you enjoy a fast pace in a changing environment, the Community Care reception desk might be just the place for you.

Three hours a week is all it takes to get involved in this volunteer position. You will be scheduled in at a time that works for you. We even schedule around the trips and cruises that our volunteers are starting to go on once again. The reception volunteer takes the payment for the foot care clients.

We currently have volunteers Brenda, Wendy, Joan, Susan and Liz helping at the desk. Orientation is provided and staff support is readily available. Reception volunteers are shown how to use the computer to make appointments. They receive an overview on the use of the phone and taking messages. Full pandemic protocols are in place at Community Care. There are two stations at our big reception desk and there’s plastic between each station and between reception and the clients. When people call the Community Care office it could be for anything. That’s what makes it great! Might be for information on an activity or event as described above. Perhaps they’re seeking information for their friend or family member (or for themselves). Sometimes the person calling wants to be a volunteer and need more information and an appointment to start the conversation.

Whatever makes people call the Community Care office we work hard to ensure that they hear a warm and welcoming voice on the phone. Yes, we have voicemail boxes but we don’t use them. When people call our office they hear the voice of the reception volunteer, a staff member, or if all 4 incoming lines are tied up they hear the message on the general mailbox and we call them back, usually the same day. It’s important that the people at the reception desk greet everyone with a smile and an offer to help. That’s what we strive for. We try to live our vision statement “the freedom and dignity of choice, the comfort of home, a passion for volunteers.”

If you think that you’d like to join us in this important work then we invite you to contact Prince Edward Community Care today at 613-476-7493 or you can email us at info@communitycareforseniors.org .

-Debbie MacDonald Moynes